We know what you’re probably thinking: “Does this actually work?”
We get it. This is a new product. You haven't tried it. There aren't hundreds of reviews (yet). That's why we made the guarantee simple and built it on trust: try Twofold, and if you're not happy, get your money back.
Note: This guarantee applies only to new subscription orders. One-time purchases are not eligible.
The Deal
Use Twofold as directed by your provider for 4 weeks. If you're not happy, we'll refund your full order. No hassle, no weird hoops, no homework. Just honesty, on both sides.
Why 4 weeks?
Treatments like these take consistency, and your provider will tell you exactly what that looks like for you. Four weeks is enough time to give Twofold a fair shot, and enough time for you to decide whether it's right for you.
What you’ll do
Honestly? Just one thing. Use your treatment as directed by your provider for 4 weeks. No weekly check-ins, no feedback forms, no surveys. That's it.
Who is this guarantee for?
This guarantee is for customers giving treatments through Twofold a real first try. To qualify, your order must be:
- A subscription purchase made on or after July 21st, 2025 (one-time purchases aren't eligible)
- Your first order with us
- A single product (bundles and multi-product orders aren't covered)
- On a quarterly plan (longer plans, like 6-month or annual, aren't covered)
But how do you know I actually used it every night?
We don't. And we're not going to pretend we can.
There are no forms to fill out and nothing to prove. We take you at your word, and we ask you to honor the spirit of the guarantee. That's the whole system.
What if it's not going the way I hoped?
Talk to the dermatologist thorugh your dashboard. Really, this is what they're there for.
If you're not seeing the change you hoped for, message your provider through your dashboard. Adjusting your application protocol is a normal, expected part of the process, and they can often fine-tune things to get you on track. Checking in with your provider never affects your guarantee.
When can I request a refund?
Once you've finished your 4 weeks of use, anytime within 6 weeks of receiving your order.
We ask for the full 4 weeks first so you have enough time to fairly judge a treatment for yourself.
Our wiggle room clause
Life happens. If something got in the way of sticking with it but you still feel Twofold didn't work for you, just let us know. We'll review it together, and we'd love to hear what got in the way.
What if I can’t start or need to stop early?
If you're unable to begin treatment after your medical review, we'll issue a full refund. No sweat.
And if your provider ever advises you to pause or stop, message us through the support chat in your dashboard. We'll work with you. We're real people, and our priority is making sure you feel safe, supported, and respected.
How do I request my money-back guarantee?
Log in to your dashboard and send us a message through the support chat. We'll confirm your eligibility and process your refund within 7 business days.
FAQ
Do I need to check in or fill out any forms?
No. The only thing we ask is that you use Twofold as directed for 4 weeks before requesting a refund. There's nothing to prove or submit. We take you at your word.
Can I keep the product after the refund?
Yes. Since this product was compounded specifically for you, we’re unable to accept returns. It's yours.
Can I do the guarantee again later?
The guarantee covers your first order only.
Is this available outside the U.S.?
We’re only available in the U.S.
Still have questions?
Reach out - we’re real people who sweat too.
hello@itstwofold.com
(628) 201-6812